Privacy Policy - MotorwayHelp Austria

1. Data Controller

The data controller responsible for the processing of your personal data on this website (road-at.online) is:

• MotorwayHelp Austria
• Herrengasse 15, 8010 Graz, Austria
• Email: [email protected]
• Phone: +43 316 678 905

As the data controller, MotorwayHelp Austria determines the purposes and means of processing your personal data. We are dedicated to upholding the principles of data protection and ensuring your trust in our services for information on Austrian road assistance.

2. Data Collected

MotorwayHelp Austria is committed to collecting only the data that is necessary for its stated purposes. We do not engage in extensive data tracking or profiling. The primary scenario in which we collect personal data is when you choose to communicate with us directly via our contact form.

• Contact Form Inputs: When you submit an inquiry through our contact form on road-at.online, we collect the following information:
  • Name: To address you properly in our response.
  • Email Address: To allow us to reply to your inquiry.
  • Message: The content of your inquiry, which may contain other personal details you choose to disclose.

We do not collect any sensitive personal data, nor do we passively gather information like IP addresses, browser types, or operating systems for analytical purposes beyond what is strictly necessary for basic website functionality (e.g., server logs for security, which are anonymized or deleted promptly). We do not use third-party analytics services or advertising pixels that would collect user data.

3. Cookies and Local Storage

Our website, road-at.online, utilizes cookies and local storage with a very specific and limited purpose.

• Cookie Consent: We only use a single local storage item or a functional cookie to record your consent regarding the use of cookies/local storage on our site. This ensures that you are not repeatedly asked for consent if you have already provided it. This local storage item or cookie typically stores a value indicating your agreement for a set period (e.g., 12 months) and contains no personal data about you.

No Tracking Cookies: We explicitly state that MotorwayHelp Austria does not employ any tracking cookies, analytical cookies, or third-party cookies for monitoring your browsing behavior, personalizing content, or serving advertisements. Our goal is to provide useful information about road assistance in Austria without compromising your privacy through intrusive tracking technologies.

You have the option to manage or delete cookies through your browser settings. However, our website's core functionality does not rely on extensive cookie usage, so disabling them should not significantly impact your browsing experience on road-at.online.

4. Legal Basis for Processing

MotorwayHelp Austria processes your personal data only when we have a valid legal basis to do so, as required by the General Data Protection Regulation (GDPR). For the data collected through our contact form, the legal basis is primarily:

• Legitimate Interest (Art. 6 para. 1 lit. f GDPR): Processing your name, email, and message is necessary for our legitimate interest in responding to your inquiries and providing you with the information or assistance you requested. It is reasonable to expect that when you send us a message, you expect a response. This processing is balanced against your rights and freedoms, and we ensure that your privacy is protected.

We ensure that our legitimate interests do not override your fundamental rights and freedoms. We only process the minimum necessary data to fulfill these purposes. We do not process data based on consent for contact form submissions, as the legitimate interest basis is more appropriate for direct user-initiated communication.

5. Data Sharing

MotorwayHelp Austria does not share, sell, rent, or trade your personal data with third parties for their marketing purposes. Your privacy is a core principle of our operations.

We may disclose your personal data only in the following limited circumstances:

• Legal Obligations: If we are legally required to do so by applicable law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, or other judicial or administrative process.
• Protection of Rights: To protect the rights, property, or safety of MotorwayHelp Austria, our users, or the public, in accordance with the law.
• Service Providers: In rare cases, we might use third-party service providers for essential functions like website hosting or email communication. These providers are strictly bound by confidentiality agreements and are only permitted to process your data as instructed by MotorwayHelp Austria and in compliance with this Privacy Policy and applicable data protection laws. They are not authorized to use your personal data for their own purposes.

Rest assured, any sharing of data would be minimal, strictly for the purposes described, and in adherence to robust data protection standards.

6. Retention Period

MotorwayHelp Austria retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Inquiries: Information submitted via our contact form (name, email, message) is generally retained for a period of up to 12 months from the last communication. This allows us to handle follow-up questions, refer to past communications for context, and meet potential legal obligations regarding correspondence. After this period, your data will be securely deleted or anonymized.
• Cookie Consent: The local storage item or cookie used for cookie consent is typically retained for 12 months, after which you may be asked to re-confirm your consent.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Data Protection Rights

Under the GDPR, you have several important rights regarding your personal data. MotorwayHelp Austria is committed to facilitating the exercise of these rights. You have the right to:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): Request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: Object to our processing of your personal data, under certain conditions.
• Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at [email protected] or by post at Herrengasse 15, 8010 Graz, Austria.

8. Right to Complain

Should you have any concerns about our data processing practices or believe that MotorwayHelp Austria has not adequately addressed your rights, you have the right to lodge a complaint with a supervisory authority.

In Austria, the relevant supervisory authority for data protection is:

• Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
• Barichgasse 40-42, 1030 Vienna, Austria
• Website: www.dsb.gv.at

We encourage you to contact us first at [email protected] so we can attempt to resolve any issues directly. Your satisfaction and trust in MotorwayHelp Austria are very important to us.

9. Changes to This Privacy Policy

MotorwayHelp Austria may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page, road-at.online/privacy.html, and update the "last updated" date at the top of the policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of road-at.online after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights regarding your personal data, please do not hesitate to contact us.

You can reach MotorwayHelp Austria via:

• Email: [email protected]
• Phone: +43 316 678 905
• Postal Address: Herrengasse 15, 8010 Graz, Austria

We are dedicated to providing clear and comprehensive information regarding our data handling and to addressing any inquiries you may have.