MotorwayHelp Austria
Reliable road assistance information for every Austrian journey
We are an online information and coordination platform for road assistance in Austria. We do not provide direct roadside services. For emergencies, call 112 or 120.
Your Guide to Roadside Situations in Austria
Navigating Austria's roads, from scenic alpine passes to bustling motorways, requires preparedness. MotorwayHelp Austria serves as your essential resource for understanding how to react during unexpected events. Our platform provides clear, actionable guidance on motorway emergency procedures, detailed instructions for accident reporting, and vital roadside safety protocols to ensure your well-being and compliance with local regulations. We aim to equip drivers with the knowledge needed to handle common and uncommon roadside situations effectively.
"Imagine you're driving on the A1, and suddenly your engine light comes on. What's the first step? Or perhaps you've been involved in a minor fender-bender on a country road. Our resources are designed to walk you through these moments, offering a structured approach to problem-solving, identifying appropriate contacts, and understanding your responsibilities as a driver in Austria."
What We Can Help With
Breakdown Coordination Guidance
Detailed steps on what to do immediately after a breakdown, including safety measures, how to contact local assistance providers, and what information to have ready. We guide you through finding suitable local breakdown services.
Towing Service Information
Insights into understanding towing regulations in Austria, finding reputable towing companies, and what to expect regarding costs and procedures. We clarify the process of getting your vehicle moved safely.
Emergency Contact Directory
A comprehensive list of essential emergency numbers for police, ambulance, fire services, and non-emergency roadside assistance, tailored for different regions of Austria.
Winter Driving Preparedness
Specific advice for driving in Austrian winter conditions, including mandatory equipment, tire regulations, and tips for handling snow and ice safely. Prevention is key in challenging weather.
Motorway Safety Protocols
Step-by-step instructions on what to do if you encounter an incident on an Austrian motorway, from setting up warning triangles to interacting with emergency personnel and reporting procedures.
Accident Reporting Guidance
Clear, concise information on how to properly report a traffic accident in Austria, including documentation requirements, insurance procedures, and legal considerations.
What We Do NOT Offer
- We do not provide direct towing services or roadside repairs. Our role is informational.
- We are not a replacement for emergency services (112 for general emergencies, 120 for breakdown assistance on motorways). Always call these numbers first in an emergency.
- We do not dispatch vehicles or personnel to your location.
- We do not sell insurance policies or vehicle parts.
- We cannot offer legal advice or represent you in court.
Included / Not Included Services Overview
| Feature | Included | Not Included |
|---|---|---|
| Breakdown procedural guidance | Yes | |
| Direct vehicle towing service | No | |
| Emergency contact directories | Yes | |
| On-site tire change | No | |
| Accident reporting guidelines | Yes | |
| Fuel delivery to your location | No | |
| Roadside safety protocols | Yes | |
| Battery jump-start service | No | |
| Winter driving tips & regulations | Yes | |
| Vehicle recovery from ditch/snow | No | |
| Guidance on finding local mechanics | Yes | |
| Legal representation for incidents | No |
Frequently Asked Questions
What should I do first if my car breaks down on an Austrian motorway?
Your immediate priority is safety. If possible, move your vehicle to the hard shoulder or an emergency lane. Turn on your hazard lights. Put on your reflective safety vest before exiting the vehicle. Place a warning triangle approximately 50-100 meters behind your vehicle, depending on traffic speed and visibility. Then, move to a safe location, ideally behind the crash barrier, and use an emergency telephone or your mobile to call for assistance (120 for breakdown assistance on motorways, or 112 for general emergencies).
Is a reflective safety vest mandatory in Austria?
Yes, it is mandatory for all drivers to carry a reflective safety vest in their vehicle in Austria. It must be worn when exiting a vehicle on the hard shoulder or carriageway of a motorway or expressway, or if you are involved in an accident. Failure to wear one in such situations can result in a fine.
How do I report a minor accident in Austria without injuries?
If there are no injuries and only minor property damage, you are not legally required to call the police, but it is often advisable. You must, however, exchange contact and insurance details with all parties involved. Take photos of the scene, vehicle positions, and damage. Fill out a European Accident Statement form if you have one. If you are unsure or if there is any dispute, it's optimal to call the police (133 or 112).
What are the requirements for winter tires in Austria?
From November 1st to April 15th, all passenger cars and trucks up to 3.5 tonnes must be fitted with winter tires (M+S or M.S. marking) if winter road conditions (snow, slush, ice) prevail. Alternatively, snow chains can be used on at least two drive wheels, but only when the road is largely covered by snow or ice and the road surface is not damaged. Specific mountain passes may have additional requirements.
Can I get fined for not carrying required equipment in my vehicle?
Yes, Austrian law mandates that certain items be carried in your vehicle, including a warning triangle, a first-aid kit, and a reflective safety vest. Failure to have these items can result in on-the-spot fines. It is always wise to check current regulations, especially if you are a foreign driver.
What is the emergency number for breakdowns on Austrian motorways?
For breakdowns on Austrian motorways and expressways, you should call 120. This number connects you to the local motorway operator (ASFINAG) or designated roadside assistance. For general emergencies (police, ambulance, fire), the Europe-wide number 112 is always applicable.
How can MotorwayHelp Austria assist me if I don't provide direct services?
We provide comprehensive information, guides, and resources. Our platform helps you understand the correct procedures, identify the right local contacts for assistance, know what questions to ask, and prepare you for various roadside scenarios. Think of us as your digital contingency planner, empowering you with knowledge before and during an incident.
What is the recommended protocol for securing a breakdown scene at night?
At night or in poor visibility, it is even more crucial to ensure maximum visibility. In addition to hazard lights and the reflective vest, ensure your warning triangle is placed further back (up to 150m if safe to do so) and is clearly visible. If you have any additional reflective items or flashlights, use them. Stay well clear of the road, preferably behind a barrier, and wait for professional assistance.