Get in Touch with MotorwayHelp Austria
We are here to assist you with information regarding road assistance, roadside safety, and emergency procedures in Austria. Please use the details below or the contact form for any inquiries.
Important Information & Disclaimer
Please note: We are an online information service and advisory platform. We do not provide direct roadside assistance or emergency services.
This is not an emergency service. For life-threatening situations, please call 112 immediately. For immediate roadside emergencies and breakdown recovery, please call local Austrian providers directly, such as 120 or 123.
Our purpose is to equip you with knowledge and guidance to navigate roadside situations effectively in Austria. For urgent assistance on the road, contact dedicated emergency services or road assistance providers.
Email Us
For general inquiries, feedback, or detailed questions, please send us an email.
[email protected]Call Our Office
Our administrative office can be reached during business hours for non-urgent matters.
+43 316 678 905Our Office Address
You can find our administrative office at the following address:
Herrengasse 15, 8010 Graz, Austria
Send Us a Message
Use the form below to send us your questions, comments, or suggestions. We aim to respond to all inquiries within 2-3 business days.
Complaints and Escalation Process
While we strive for accuracy and helpfulness in our information, if you have a complaint regarding our services or content, we encourage you to follow our escalation process.
- Initial Contact: Please send a detailed email to [email protected]. In your email, include:
- Your full name and contact details.
- A clear description of your complaint, including dates and any relevant context.
- What outcome you are seeking.
- Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
- Investigation: Our team will investigate your complaint thoroughly. This process typically takes up to 10 business days, depending on the complexity.
- Resolution: We will provide you with a detailed response and proposed resolution within 15 business days from the date of acknowledgement. If more time is needed, we will inform you of the delay and the new expected resolution timeframe.
We value your feedback as it helps us improve our information and services. All complaints are treated with seriousness and confidentiality.
Frequently Asked Questions
Is MotorwayHelp Austria a direct road assistance provider?
No, MotorwayHelp Austria is an online information and advisory platform. Our primary goal is to provide comprehensive, reliable information about road assistance procedures, safety protocols, and emergency guidelines for driving in Austria. We do not offer direct roadside assistance or towing services ourselves. For immediate help on the road, you should contact a professional breakdown service provider or the emergency services.
What kind of information can I find on your website?
Our website offers detailed guidance on various aspects of road safety and assistance in Austria. This includes advice on what to do in case of a breakdown, procedures for reporting accidents, understanding Austrian traffic laws, preparing your vehicle for different weather conditions, and how to use emergency lanes effectively. We cover topics from preventing issues to managing them when they arise, focusing on practical, actionable advice for drivers.
Is the information provided specific to Austrian roads?
Yes, absolutely. All content on MotorwayHelp Austria is specifically tailored to the Austrian context. This means we focus on local regulations, common road conditions, specific emergency numbers, and typical scenarios encountered by drivers within Austria. Our aim is to provide information that is highly relevant and practical for anyone driving on Austrian motorways and roads.
How often is your information updated?
We continuously monitor changes in Austrian traffic laws, emergency protocols, and road safety recommendations. Our content is regularly reviewed and updated to ensure accuracy and relevance. While we strive to keep everything current, official regulations can change, so we always recommend checking official government and traffic authority websites for the very latest updates, especially before long journeys.
Can I suggest a topic for your website?
Yes, we welcome suggestions! If there's a specific aspect of road assistance, safety, or driving in Austria that you'd like to see covered, please feel free to send us an email at [email protected]. Your input helps us ensure our content is as comprehensive and useful as possible for the driving community.
Is there a cost to use the information on MotorwayHelp Austria?
No, accessing the information and resources on MotorwayHelp Austria is completely free of charge. We are committed to providing valuable road safety and assistance guidance to all drivers in Austria without any subscription fees or hidden costs. Our mission is to enhance road safety through accessible information.
What should I do if I have a real emergency on the road?
For life-threatening emergencies, always call 112 (the pan-European emergency number). For non-life-threatening roadside breakdowns or accidents requiring vehicle recovery, you should contact a local Austrian breakdown service. It is advisable to have these numbers readily available in your vehicle or on your phone before you start your journey. Our site provides general guidance, but direct action is needed in emergencies.
How can I report a factual error on your website?
We strive for the highest accuracy, but errors can occasionally occur. If you spot any factual inaccuracies or outdated information on our website, please inform us immediately by sending an email to [email protected]. Please provide the URL of the page in question and highlight the specific information you believe is incorrect. We appreciate your assistance in keeping our content reliable.
Related Sections for Further Information
Breakdown Procedures
Detailed steps to follow if your vehicle breaks down on an Austrian road or motorway.
Accident Reporting Guidance
Understand the legal requirements and practical steps for reporting a traffic accident in Austria.
Roadside Safety Protocols
Essential safety measures to protect yourself and others during a roadside incident.
Winter Driving Tips
Prepare your vehicle and yourself for challenging winter conditions on Austrian roads.
Our Policies
Review our operational guidelines and commitments to our users.
Terms and Conditions
Understand the terms governing your use of our information services.